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Outsourced IT – How Does It Work? – Why Does It Work?


Our philosophy on outsourced IT:

  • We share a “meeting of the minds”
  • We build a partnership and become an extension of your workforce
  • We get to know the inner workings of your business, your goals and strategies
  • We align technologies to meet your business objectives

We seek strategic partnerships with:

-organizations that value a well-rounded team of professionals with a unique perspective on the way technology is evaluated, the way it is implemented, the way it is utilized and how it is maintained within your organization.

-organizations that desire high levels of productivity and cost-control while providing a secure, reliable and cost-effective environment for employees to perform their work day after day.

-organizations that recognize that the solution to proper Technology planning, implementation and maintenance is NOT just the technician and  technical competency alone. It is a combination of “the right technologies”, “the right processes”, as well as “the right resources” so we maintain focus on what is really important.  Through this combination we are able to maintain proper alignment of business objectives and place technology in the proper context. After all, technology is a tool for organizations, not the focus.


Clearly a Cost-Effective Argument

  • Largely Fixed Cost – similar to a hired staff. The idea behind this is to provide better alignment between an outsourced IT provider and our partner by ultimately getting paid for an end-result, rather than an hourly fee. Uncontrolled costs leave organizations with frustration, and they often do more work in and around IT themselves even though often they are not ideally qualified to obtain desired results. This coincides with our philosophy of the importance of building strategic partnerships to the point where we ultimately handle all that is required in the areas relevant to our roles in and around IT – and we do this really well.
  • The Right “People” Resources – considering proper design, implementation and maintenance requires not only the IT technician, but a vCIO who manages resources and who understands and oversees all technology decisions and the proper implementation and use of processes performed by all other technical associates (Network Administrator, Systems Engineer, Support Services Technician and Central Services Technician).
  • The Right “Tools”– much of what needs to be done in and around proactive routine maintenance that has a major impact on a desired end-result is performed by the Network Administrator and Central Services Technician.  These tasks can be largely automated when understanding which tools to use, and more importantly how and when to use them along with a documented schedule that is routinely audited as part of the quality management process. These tools when implemented, used and maintained properly to help minimize “gaps” in PC/Server systems that cause unnecessary downtime and loss of data.
  • The Right Process – assures quality control over time – meaning specific procedures, best-practice checklists and a means to measure if all systems are being properly implemented, utilized and maintained.  This level of quality control ensures that every person within an organization can perform their work in a secure, reliable and predictable manner
  • The Right Technologies – technology evolves, breaks and becomes outdated. The use of technologies need to be planned, re-evaluated, and fixed at a regular intervals – preferably proactively rather than reactively. Choosing the right technology is a strategic process.  It requires a strategic mindset (not only a technical one) that will prove to properly aid an organization in making good business decisions that are in alignment with what is really important.
  • Help Desk – what is left after minimizing proactively what can be accomplished through routine process management, automation and tools is of  a reactive nature to us. Typically these are issues your employees are experiencing when something is broken, or not working correctly. This function is supported through our Support Services Team (technician and client service coordinator). This team receives your service request, determines priority, documents (creates a ticket) and assigns your service request to the right technical resource.
  • Technology Staff ChangesThe fact is that within any organization, team members need to be changed, or decide to leave, or additional staff needs to be hired and trained. Most technicians want to grow, learn and work with evolving technologies. Not every organization can provide this opportunity at a level that will keep technology professionals around for a long time. This causes major disruption within an organization when there is a change to IT staff. It can be an expensive and often chaotic transition due to missing documentation of the network, passwords, implementation history, etc. By the nature of what we do, we are able to offer further levels of growth to our technical associates leading to longer employee retention and satisfaction. Also, we are much better prepared and qualified to find new technology professionals, and by the nature of our ever evolving systems and processes we do not experience any major shortfalls for ourselves or our partners in the midst of staff changes.