Central Services Technician
Provides remote-only proactive support services to maintain the integrity of all PC’s and servers. The tasks of the Central Services Technician includes, but is not limited to, maintaining all tools such as virus, spyware, spam, backup, patch management, and remote access tools used by all technicians, etc., and confirming all are in working order. This position is also responsible for monitoring and setting in motion corrective action through an escalation process.
The best candidate for this position is typically someone in the earlier stages of acquiring technical skills, but has taken the initiative to take on some formal training. This individual would also have a solid understanding on how computers work, is able to install virus protection and has the ability to comprehend and troubleshoot technical problems. He or she should also have a solid basic knowledge of all commonly used operating systems.
Absolute requirements include:
• A great attitude and pleasant personality
• Willingness and interest to learn our process and how we do things
• Has a calm and helpful presence while supporting customers via phone
• Enjoys working with people; is patient, flexible, professional and presentable at all times
• Driven, self-motivated, responsible, excellent multitasking abilities and organizational skills
• Serves each client courteously and professionally as defined in a specific role within our system
• Documents work in detail in our CRM based ticketing system
There is tremendous opportunity for advancement and education within our company, depending on an individual’s motivation and advancement of skill level. Our positions are designed to allow a motivated individual to progress to higher roles as they gain experience and obtain more skills and education. All candidates for these positions will have the opportunity to enhance their skills through an internal training program as well as a lot of hands-on experience with many common tools used in the industry. Because much of what we do is of collaborative nature – meaning the embracing of the philosophy that “the team delivers the result to our partners, not the individual” – the roles also place a value on enhancing one’s communication skills with other team members and the end-users. Candidates that successfully embrace and master many of these skills are eligible to higher positions as these positions become available.
To apply for these positions, please contact us for current employment opportunities or send an email with your resume, along with a cover letter describing what specifically interests you about a specific position, and indicate why you feel you are the best candidate, including what value you can bring to our team. Please submit your resume’s to careers@SICConsulting.com