Network Administrator
Provides 3rd Tier reactive remote and onsite support services to our partners. On the reactive side, the Tier 3 level Network Administrator typically troubleshoots more advanced issues in and around the PC, notebook, servers, network and advanced peripherals. Where this role differs greatly from the Service Desk Technician, the Network Administrator handles issues that the Service Desk Technician escalates due to the issue being outside of their competencies requiring someone with more specific knowledge of the inside workings of the network. The Network Administrator is also the one who performs onsite services when necessary.
In addition to the reactive Tier 3 support, the Network Administrator also provides both remote and onsite proactive scheduled maintenance routines on a partner’s computer network, servers and other devices. This includes the implementation of common best-practices determined by the vCIO as well as many routine based checklist oriented routines.
The best candidate for this position is someone with more advanced technical troubleshooting skills that include the ability to solve more complex problems around commonly found products such as Exchange, SQL, Web, File, Print, VMWare Servers, etc. This individual must have a deep understanding of all commonly used operating systems as well as a deep understanding of all applications such as Microsoft Office, Adobe Reader, Acrobat, Flash, etc. He or she must have their own means of transportation and be in a position to drive to a partner’s location within the greater Bay Area. He or she must be both presentable and able to clearly communicate as well as manage expectations between their team members and our partners’ computer users. The ability to successfully manage expectations in this position is one of the most important assets the Network Administrator can learn and possess. A Network Administrator with these abilities will always satisfy the needs and concerns of the computer user facing a technical challenge. Studies have shown that the satisfaction of a computer user is more dependent on them knowing that someone is working on the problem, where they are in the process and their action plan, rather than just coming in solving the issue at hand and then disappearing.
Absolute requirements include:
• A great attitude and pleasant personality
• Willingness and interest to learn our process and how we do things
• Has a calm and helpful presence while supporting customers via phone
• Enjoys working with people; is patient, flexible, professional and presentable at all times
• Driven, self-motivated, responsible, excellent multitasking abilities and organizational skills
• Serves each client courteously and professionally as defined in a specific role within our system
• Documents work in detail in our CRM based ticketing system
There is tremendous opportunity for advancement and education within our company, depending on an individual’s motivation and advancement of skill level. Our positions are designed to allow a motivated individual to progress to higher roles as they gain experience and obtain more skills and education. All candidates for these positions will have the opportunity to enhance their skills through an internal training program as well as a lot of hands-on experience with many common tools used in the industry. Because much of what we do is of collaborative nature – meaning the embracing of the philosophy that “the team delivers the result to our partners, not the individual” – the roles also place a value on enhancing one’s communication skills with other team members and the end-users. Candidates that successfully embrace and master many of these skills are eligible to higher positions as these positions become available.
To apply for these positions, please contact us for current employment opportunities or send an email with your resume, along with a cover letter describing what specifically interests you about a specific position, and indicate why you feel you are the best candidate, including what value you can bring to our team. Please submit your resume’s to careers@SICConsulting.com